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Ushering in a new era of workforce engagement in Mining
June 4, 2024
In mining every decision shapes the course of operations, and nothing is more important than people. Their perceptions and perspectives are critical to high performance. Yet traditional methods of gauging sentiment often fall short. By necessity decisions are often taken
- with gut feel
- without any data
- without recent or granular data
Annual staff satisfaction surveys go some way to filling in the blanks but are challenged with frequency as a topic can improve or degrade substantially when you consider that these surveys use annual data. Collation and distribution may add an additional 1-3 months to the data so leaders and managers are dealing with perspectives that may have changed. The other difficulty is getting the entire workforce to complete the survey. The nature of underground work it is sometimes difficult for those underground to access and complete a survey. Most organizations end up working with extremely small data sets if anything at all.
Digital Terrain set about re-imagine how sentiment and other data sets could be collected from those working underground. Enter PULSE QOD (Question of the day). By embedding a single question into our PLOD app we are able to build a picture over time of employee engagement and also against other themes like safety and risk or wellbeing, bullying and sexual harassment. Best of all it takes under 5 seconds for a miner to complete because it's embedded, simple, anonymous, optional and only asks a single question in a shift.
Pulse is achieving response rates of 50-80% because of the way these questions are asked and because of the ease of completing the question.
The pulse module is intuitive and efficient that it captures the heartbeat of your workforce in real-time, providing decision-makers with actionable insights at the touch of a button. Pulse empowers mining companies to stay ahead of the curve by putting timely and relevant information at their fingertips.
One of its standout features is its ability to seamlessly integrate with existing collaboration platforms, such as Microsoft Teams. Imagine a scenario where anonymous data captured by Pulse is automatically pushed into a dedicated Teams channel, allowing decision-makers to share insights with stakeholders across the business. This streamlined approach not only enhances transparency but also facilitates collaboration and knowledge sharing on a whole new level.
In the fast-paced world of mining, time is of the essence. Leaders, mine managers, safety teams and shift bosses no longer have to work with very old and incomplete data – they can access real-time insights whenever and wherever they need them. Pulse generates random questions that touch upon themes such as safety, engagement, and more. This ensures that every touchpoint with your workforce is maximized for efficiency and relevance, allowing decision-makers to make informed choices with confidence.
Pulse is more than just a module for capturing data – it's a catalyst for transformation. By providing a broader view of workforce sentiment, Pulse enables trend identification and anticipation of challenges. Whether it's detecting a dip in safety morale or uncovering areas for improvement in safety, Pulse equips mining companies with the insights they need to drive meaningful change.
Pulse represents a paradigm shift in how organisations can engage with their workforce. By harnessing the power of data capture and seamless collaboration, it empowers decision-makers to stay ahead of the curve and drive meaningful change with confidence.
Why settle for the status quo on your most valuable resource when you can move ahead into the future of mining?
Contact Digital Terrain to organise a demonstration of our system and upgrade to a Smart Mine Today.
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